GrailVinyl

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Frequently asked

Why does identification sometimes pick the wrong pressing?

GrailVinyl ranks candidates by best-match across voice, photo, or barcode signal — but pressings of the same album can be very similar. The picker shows the top three; if the right one is in the list, tap it. If it's not, "None of these" sends you back to refine.

How does Discogs connection work?

We use Discogs OAuth (read-only). Tap Settings → Discogs → Connect. You'll sign in on Discogs directly — we never see your password. We can fetch your collection but cannot modify it. Disconnect any time from the same screen; we delete the token from your device immediately.

Why does the camera show a black screen?

iOS may have revoked camera access. Open iOS Settings → GrailVinyl → Camera and ensure it's enabled. (Inside the app, tap "Open Settings" on the camera permission screen for a direct link.)

What does "Likely original pressing" mean?

It means GrailVinyl matched the record's pressing markers (matrix runout, label features, sleeve cues) against known characteristics of the first pressing — but pressing identification is not professional authentication. Treat the verdict as a starting point. For high-value records, consult a grading specialist before buying.

Why "free during beta"? Will it always be free?

We're free during the beta period so we can learn what's worth charging for. Long-term, the basic identification + pricing features will stay free. Some heavy-catalog features (sibling-complete pressing lookup, counterfeit warnings, deep value verdicts) may become a paid subscription. You'll know in advance — nothing changes silently.

Does the app track me?

No. We don't use the Apple advertising identifier, we don't share data with advertisers, and we don't track you across other apps or websites. We do collect anonymous crash and usage analytics via Firebase to fix bugs. See privacy policy for details.

How accurate is the value estimate?

Prices come from current Discogs marketplace listings. Discogs is the most-active record marketplace, so live asking prices are a reliable signal — but condition is the dominant pricing variable (a Near Mint pressing can be 3-5× a VG copy). The app shows a range; treat the high end as "what a really clean copy could fetch" rather than what every copy is worth.